CRM & Data Systems Manager

Pittsburgh, PA

Full Time

Experienced

CRM and Data Systems Manager
The CRM and Data Systems Manager is an integral member of The Frick Pittsburgh team, who collaborates across the organization to ensure data integrity and database optimization within the CRM (Tessitura), cohesive data flow and system enhancements, and general IT support. This position is central to the advancement of constituent engagement through data analysis and best practices, and will work to track and engage both new and repeat visitors through close collaboration with the Advancement, Membership, Visitor Services, Marketing, and Learning and Visitor Experience departments. This position will also oversee general IT systems at The Frick Pittsburgh and aid with identifying, diagnosing, and troubleshooting abnormalities and necessary enhancements/updates while liaising with third-party IT consultants.

Hours:                  35 hours per week, weekend and evening hours may be required.
Reports to:         Director of Enterprise & Visitor Services
Status:                 Full-time, exempt with benefits
Salary:                 $62,695 - $73,450 based on experience.
Responsibilities:

System Administration (40%):

Serves as the primary Tessitura system administrator, overseeing database configuration, management, user creation and permissions, and general system performance.
Schedule and support system upgrades of the Tessitura database, identify and recommend system enhancements and beta testing opportunities, based on department needs.
Work cross-departmentally to identify, understand, and adopt new Tessitura features based on feedback and needs.
Develop and maintain data management best practices including but not limited to, data cleanup and maintenance.
Optimize Tessitura performance to fit the needs of the Organization and liaise with Tessitura Support Network on support tickets and system upgrades.
Serve as project lead for data system integrations and regularly audit systems to ensure optimal performance, work with Tessitura Extended Services as needed to maximize database efficiency.
Assist with new team member training on the Tessitura system, identify and support supplemental training opportunities for Tessitura Power Users, and continuation training for casual users of the Tessitura system.
Lead monthly internal Tessitura Power User meetings and collaborate with external community partners including the Pittsburgh Tessitura Community Group to stay updated on industry best practices.
Maintain the highest level of confidentiality, data security, and PCI compliance at all times.
Other system administration duties as assigned by management.

Data Analysis, Evaluation, and Reporting (30%):

Track constituent data flow within the CRM and make strategic recommendations based on data analysis findings for follow up with constituents in order to boost constituent engagement and overall satisfaction. Recommend implementations to increase data collection efficiency.
Create, manage, schedule, and distribute lists, output sets, Tessitura Box reports, Tessitura Analytics dashboards to department heads and management as requested.
Analyze data trends in admission tickets, attendance, revenue, membership, donations, and report out to leadership on a consistent basis.
Make strategic recommendations based on data analysis findings for follow up with constituents and implementations to increase data collection efficiency.
Become proficient in SQL code to create and run tailored SSRS queries, datasets, and reports.

General Technology Systems Support (30%):

Act as general IT support liaison between internal staff and contracted IT support team for routine maintenance, upgrades, and troubleshooting escalated occurrences.
Regularly review and maintain The Frick Pittsburgh’s internal networks, computer systems, hardware, and software, installing necessary firmware updates and system upgrades as needed. Recommend and initiate trainings for staff as necessary.
Maintain meticulous compliance standards and best practices; implement organizational policy around data security, provide cross-organizational support for general IT needs.

Qualifications:

Committed to fostering a workplace culture of accessibility, inclusion, diversity, and equity.
The successful candidate will have a strong background in data analytics and prior experience with CRM systems and data analysis.
Must have demonstrable experience in managing projects equally well independently, and as part of a team.
At least two (2) years of experience with Tessitura is required, SQL experience is a strong plus.
Able to multi-task, meet deadlines, and work well in a fast-paced environment.
Be an innovative problem solver and be capable of overcoming challenges as they arise.
Must be adept in assessing and troubleshooting technology of various types and comfortable with data systems and security.
Must possess strong oral and written communication skills.
Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
Must have a valid driver’s license.
Clearance of a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

Are you willing to relocate?

What's your highest level of education completed?

College or University

Are you 18 years of age or older?

Desired salary

Can you work weekends?

Can you work evenings?

Can you work overtime?

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

Do you have experience working in and troubleshooting CRM Systems?*

Do you have direct experience working with the Tessitura CRM System?
If yes, where and how much? Two years minimum is required.*

Do you have experience with SQL?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application