Museum Experience Associate

The Museum Experience Associate (MEA) provides visitors to the Frick with a superior experience by providing excellent customer service. MEA staff covers the store, site scheduling, and all admission desk duties, including the accurate processing of reservations for tours, The Café, and education programs as well as appropriately greeting and orienting visitors to the site.  The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:       Museum Experience & Store Manager

Hours:              Must be available Sunday – Saturday with the ability to work weekends and evenings.

Status:               Part-time, hourly

Hourly Rate:    $14.33

Responsibilities:

• Cheerfully answer main phone line, provide site-specific information and direct calls
• Schedule all tours, exhibition admission, Café and Frick program reservations
• Effectively engage visitors in the Museum Store and assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
• Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
• Welcome and orient visitors to the site while maintaining excellent customer service
• Open and close admissions and store registers and handle daily paperwork
• Handle cash, credit card, and special transactions quickly and efficiently
• Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and reservation software and respond to non-routine situations when necessary
• Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry and product
• Handles other duties as requested by management

Qualifications:

• Possess excellent interpersonal and customer service skills with the ability to deal effectively with visitors and staff – pleasant phone manner a must
• Prior retail sales, cash handling and competency with POS or reservation systems experience required
• Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
• Exceptional organizational skills with attention to detail
• Ability to handle a variety of responsibilities under pressure
• A commitment to fostering a workplace culture of diversity and inclusion
• Ability to safely lift up to 25 pounds unassisted, climb ladders, and stand for extended periods of time
• Clearance of a background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.

The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.